Thank you for shopping with PocketFlex.
Eligibility for Returns
Refunds or returns are available for in-stock, ready-to-ship products if the item is returned in its original condition and packaging. Customers must request a return within a reasonable time after receiving the product. Items that are damaged due to misuse or not returned in their original condition may not be eligible for a refund.
Pre-Order Products
Products listed as Pre-Order are not eligible for refunds or cancellations once the order has been placed. Pre-order items are reserved specifically for customers and are processed based on supplier availability. Customers are advised to carefully review the product description before placing a pre-order.
Product Details
Some products may have specific return conditions. Customers should check the product description for detailed information regarding refunds, returns, or pre-order terms before making a purchase.
Return Process
If you wish to request a return or have questions regarding your order, please contact us. You may also reach out to us through our official social media pages via direct message for assistance.
Refund Approval
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through the original payment method when possible.
Changes to This Policy
PocketFlex reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.
